Privacy Policy

Last updated: April 29, 2025

San Diego County Roofing, Inc. (doing business as San Diego County Roofing & Solar) (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://sandiegocountyroofing.com/ (the “Site”) or interact with us by phone, text message, email, or web form. By using the Site, you consent to the practices described below.

Company contact information:

1761 Hotel Circle South, Suite 110, San Diego, CA 92108 • (855) 732-6868 • info@sandiegocountyroofing.com 

1. Information We Collect

A. Information you provide directly

When you call us, text us, email us, or submit a form, we collect the details you choose to share, which may include:

  • Name, phone number, email address, and postal address

  • Project type, property details, or other information you include in a message

  • Any files or photographs you upload

B. Information collected automatically

When you visit the Site, we and our service-providers automatically collect certain data from your device, such as:

  • IP address, browser type, operating system, and device identifiers

  • Referring URL, pages viewed, links clicked, and time spent on each page

  • Date/time stamps and other diagnostic data

C. Cookies and similar technologies

We use first- and third-party cookies, pixels, and local storage to operate the Site, remember preferences, analyze usage patterns, and serve marketing content. You can control cookies through your browser settings, but essential cookies are required for core functionality (e.g., form submission).

D. Analytics data

We use Google Analytics 4 to understand how visitors engage with the Site. Google Analytics sets its own cookies and may process information in the United States and other countries. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

E. Telephony & call-tracking

Calls to our published numbers may be routed through a phone system that logs caller ID, call duration, and recordings for quality assurance.

2. How We Use Information

We use the information we collect to:

  1. Respond to inquiries, schedule roof inspections, prepare estimates, and deliver our roofing and solar services

  2. Send administrative information such as confirmations, invoices, or policy updates

  3. Improve website content, functionality, and user experience

  4. Conduct marketing, remarketing, and customer outreach (with opt-out options)

  5. Detect, prevent, and address technical issues, fraud, or misuse

  6. Comply with legal obligations and enforce our agreements

3. Legal Bases for Processing (EEA/UK Visitors)

Where the GDPR applies, we process personal data on one or more of the following bases: (a) performance of a contract or pre-contractual steps; (b) legitimate interests (e.g., improving our services, marketing to existing customers); (c) your consent, where required; and (d) compliance with legal obligations.

4. Disclosure of Information

We do not sell personal information. We may share it:

  • Service providers (e.g., website host, CRM/email marketing platform, analytics providers, call-tracking vendors) bound by confidentiality

  • Business transfers in connection with a merger, acquisition, or asset sale

  • Legal compliance where required by law, subpoena, or court order

  • With your consent or at your direction

5. Your Privacy Choices

Choice

How to Exercise

Email & SMS marketing

Use the unsubscribe link in any marketing email, reply STOP to SMS, or email privacy@sandiegocountyroofing.com

Cookies

Adjust browser settings or visit our Cookie Preference Center (link in Site footer)

Google Analytics

Install the GA Opt-out Browser Add-on

“Do Not Track” signals

We do not alter our practices when we receive a DNT header, but you can manage cookies as noted above

6. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you have the right to:

  • Know the categories of personal information we collected and the sources

  • Access specific pieces of personal information

  • Delete personal information (with certain exceptions)

  • Correct inaccurate personal information

  • Opt-out of the “sale” or “sharing” of personal information (we do not sell data, but we honor opt-out requests for cross-context behavioral advertising)

To exercise these rights, call us at (855) 732-6868 or email privacy@sandiegocountyroofing.com. We will verify your identity before fulfilling a request.

7. International Transfers

The Site is controlled from the United States. If you access it from outside the U.S., you consent to transferring your information to the United States and other jurisdictions that may not provide the same level of data protection as your home country.

8. Security

We implement reasonable technical and organizational safeguards—including SSL encryption, access controls, and employee training—to protect personal information. No internet transmission or storage system is 100 % secure; therefore we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. Third-Party Links

The Site may link to external websites we do not control (e.g., financing partners or blog resources). This Privacy Policy does not apply to those sites; please review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revisions. Changes are effective when posted. Your continued use of the Site after changes means you accept the revised policy.

 

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

San Diego County Roofing & Solar

Attn: Privacy Officer

1761 Hotel Circle South, Suite 110 • San Diego, CA 92108

Email: privacy@sandiegocountyroofing.com

Phone: (855) 732-6868

“Do Not Sell or Share My Personal Information” (California Residents)

To opt out of the sale or sharing (as those terms are defined under California law) of your personal information, please call (855) 732-6868 or email privacy@sandiegocountyroofing.com with “CCPA Opt-Out” in the subject line.